Sales & IT Service Advisor

Fabulous Opportunity for a top notch customer service professional to join an award winning, pioneering and rapidly growing company!
If you are ready for the next step in your career, this is one for you!
Our clients are looking motivated candidates to join them in bringing superfast hybrid broad band to the South West. A rapidly growing award-winning company with the vision to expand fast, reliable internet to as many people in Dorset, Wiltshire and Somerset as is possible!
They are committed to enabling the growth of businesses and home working in this beautiful rural area.
With lots of training and lots of opportunities,you will work in the Heart of the Dorset countryside based just north of Blandford.
The Role :
Working as part of the Customer Services Team you will provide a high level of Customer Service, processing orders accurately and providing ongoing customer support. Each customer should feel they are your highest priority and trust you to provide them with the right package and quality service. The relationship with the customer extends beyond the initial sale & installation, customer advisors are there to answer customer queries and to be the first line of support with problems.
Key responsibilities:
Process orders received via telephone, web lead or email, accurately and within specified timelines.
Dealing with customers enquiries by phone or email in a polite manner ensuring full accuracy and attention to detail.
Acquire and maintain detailed knowledge of the products and services, including the terms and conditions. The company will provide all necessary training in these areas.
Be able to do some technical support given the appropriate training.
Qualifications and Experience
2+ years of experience in customer sales and support, ideally in telecoms or IT services
Demonstrate a level of technical knowledge, preferably in basic networking.
Personal skills
Strong organisational skills with attention to detail
Personable with accomplished customer facing behaviours
Be capable of learning new skills/technical environments
Salary up to 22k, Monday to Friday 9am-5.30pm, due to the rural location you will need to have transport available
Job Type: Full-time
Salary: £22,000.00 /year

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